This Refund Policy explains how we evaluate and process refunds for purchases made through NanoBanana. By using the Service, you agree to this policy and our Terms of Service.
We consider refund requests in the following scenarios:
- Duplicate charge or clearly unauthorized transaction.
- Accidental purchase reported promptly and not materially used.
- Defective delivery or content not as described.
- Subscription auto‑renewal within 7 days with no material usage.
Change‑of‑mind after successful delivery is generally not refundable unless required by law. AI Output quality or preferences alone do not constitute a defect.
- For unintended renewals, request a refund within 7 days if not materially used.
- Partially used periods may be prorated at our discretion and subject to legal requirements.
- Digital goods are typically non‑refundable after delivery.
- If delivery is defective or not as described, submit evidence and we will investigate.
Payments are handled by third‑party processors. Approved refunds are issued to the original payment method; timelines depend on the provider.
Submit the Refund Application including:
- Order number
- Registered email address
- Reason for refund
- Evidence or screenshots (if any)
You can also email [email protected].
- We respond within 5–7 business days.
- Additional verification may be required to prevent fraud.
- Abuse, fraud, chargebacks without first contacting support, or violation of our Terms of Service voids eligibility.
- Credits, trial bonuses, promotional items, and gift codes are non‑refundable and not redeemable for cash.
We may update this policy from time to time. Changes take effect upon posting.
Email: [email protected]